100% full Not resolved
1.0
Details
Customer service
Delivery Service
Exchange, Refund and Cancellation Policy
Product or Service Quality
1 comment

I made an online purchase for two items last week.One of the items, a serving tray from Mariposa, arrived this week.

The other item was not included within this order. I was shocked when I opened the package to find the actual Mariposa box to be quite damaged. Today I called The Bowl Company and spoke with Bob in customer service. Bob was condescending at best, and he told me that actual box didn't matter as long as the tray was undamaged.

Unfortunately, I purchased this item as a gift but it looks like it's been used or a re-gifted item. I can actually stick three fingers through the tear on the side of the box. Bob refused to let me speak with his supervisor but did offer me a $10 credit to buy a new box. He also refused to pay for return shipping for the tray which I'm guessing would be around $20-$25.

I will never do business with this company again. I wish I had read reviews from others before I placed this order. As a result of this shoddy customer service I cancelled the remaining portion of my original order. On a side note, Bob was able to describe where the damage was on the box even before I told him.

Clearly, this company unloaded their problem onto me.

I am enclosing a photo of the box.Buyers, you've been warned - beware!

Reason of review: Damaged or defective.

Monetary Loss: $125.

Preferred solution: Full refund.

I didn't like: Poor customer service.

Had an Experience with The Bowl Company?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#907624

Customer was given a 20% off discount and $10 for the box.Customer agreed to that solution as they admitted the tray was in perfect condition.

Customer then wanted a new box over-nighted plus the discounts, which we would not do. All items are direct from manufacturer. We service thousands of customers each month, but we do not participate in PissedConsumer reviews. Check our Bizrate and Amazon ratings or ask us and we can send you customer testamonials, which solicit ratings from all buyers rather then just be a ground for the 1 or 2 customers that attempt to use reviews as a means to get something more.

Excellent ratings.Excellent service from a family owned business since 2002.

You May Also Like

Tidebuy - DO NOT BUY FROM HERE! Poor quality of dress bought from here. Tidebuy "I bought a dress from this company and received it on Wednesday (11/5/14) as soon as I opened the package and held it up, I knew something was wrong. ..." Read more Quibids tricks you into paying more $$$ Quibids "I just recently decided to start bidding on Quibids. I thought it was pretty nice, until I decided to hover my mouse over one of my competitors. I looked at..." Read more Aliexpress cancels order and requests passport, id, bank statements and won't respond to messages. Aliexpress " I am writing because I am having an issue that needs urgent attention. I am a customer of Aliexpress.com and have made many purchases with no issues up until..." Read more Fanatics - SCAM!! Footballpersonality @kissmarketonlineshop.com @globalccpay.com Fanatics "Was scammed out of $300 by these lying SCAMMERS. Contacted my credit card company right away to place a hold on my card to prevent future purchases by these..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Kemper Home Service Companies - DO NOT BUY KEMPER HOME INSURANCE Kemper Home Service Companies "I bought a new house in 2016. I did own a house prior to this in the same area for last 10 years. My agent told me that there is..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more Chopretail - Horrible Experience Chopretail "I am a new mother and purchased a Spectra S2 pump from Chop Retail via Walmart. I like to be a prepared mother and ordered the pump 4 months before..." Read more