I ordered two sets of Waterford plates that The Bowl Company website said were in stock for a wedding present. They sent one set out and notified me they were out of stock and it would be about 3 weeks until the second set would be sent out.
There was a discount since the order totaled over $100. I didn't give it another thought and I assumed the plates were sent. Three months later when I received the thank you note from the couple, I found out only one set was ever sent! So embarrassed!
The Bowl Company agreed to refund the money for one set, but did not simply return half of what I paid since the order was now under $100! When I asked why they would not honor the original discounted price since they were at fault in multiple ways,( inaccurate website, poor customer communication, wouldn't have refunded the money if I had not contacted them months later when I discovered that they hadn't sent the plates) they did not answer and haven't refunded the few dollars that would have kept me a reasonably satisfied customer.
Foolish and poor customer service.DO NOT BUY GIFTS FROM THIS SITE or believe what they say they have in stock. They've lost me as a customer.